This profile is uncertified and using publicly sourced data
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Business Details
About
Restaurant
The Secret Garden is a unique local family run restaurant located at the back of the Pooley Bridge Village Stores. Which gives us our cliche name as it’s the best surprise when you walk into a shop and then suddenly find a bar. This then leads through our cosy inside dining restaurant, kept warm by our log burning fire to the beautiful river side seating area which sits beneath the sun all day long, with patio heaters burning through the night.
Location
The Secret Garden - Pooley Bridge
B5320, Penrith, Westmorland and Furness
CA10 2NP, United Kingdom
Hours
Monday11:30 AM - 10:00 PM
Tuesday11:30 AM - 10:00 PM
Wednesday11:30 AM - 10:00 PM
Thursday11:30 AM - 10:00 PM
Friday11:30 AM - 10:00 PM
Saturday11:30 AM - 10:00 PM
Sunday11:30 AM - 10:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.